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User Churn

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Churn Time:  
from 30 days ago
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Cancellations
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Customer Retention

Relative Absolute
Relative Absolute
Subscription Months since account creation
0 1 2 3 4 5 6 7 8 9 10 11
March 2016 52 52 100% 50 96% 44 85% 40 77% 35 67% 34 65% 30 58% 31 60% 30 58% 30 58% 30 58% 28 54%
April 2016 61 57 93% 50 82% 46 75% 42 69% 38 62% 39 64% 38 62% 39 64% 36 59% 34 56% 33 54%  
May 2016 62 54 87% 49 79% 47 76% 44 71% 43 69% 41 66% 37 60% 35 56% 33 53% 33 53%    
June 2016 57 56 98% 51 89% 48 84% 46 81% 44 77% 46 81% 43 75% 40 70% 38 67%      
July 2016 52 52 100% 48 92% 43 83% 39 75% 35 67% 36 69% 33 63% 29 56%        
August 2016 42 39 93% 37 88% 33 79% 33 79% 30 71% 26 62% 26 62%          
September 2016 36 34 94% 33 92% 29 81% 27 75% 26 72% 25 69%            
October 2016 46 44 96% 40 87% 39 85% 37 80% 32 70%              
November 2016 30 28 93% 27 90% 25 83% 24 80%                
December 2016 37 36 97% 33 89% 32 86%                  
January 2017 48 47 98% 45 94%                    
February 2017 42 41 98%                      

Plans Breakout

Other Plans

Plans

Churned Customers